Senior Sales Account Manager (East Hartford, CT)

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Launch your career forward with a unique opportunity to play a vital role at a dynamic aerospace components manufacturer. At the HORST Engineering Family of Companies, the sky isn’t the limit. It’s just the beginning. For more than seventy years we have manufactured components that keep aircraft flying. With relentless precision and quality, we continuously improve and learn new ways to propel aerospace and the other high technology industries upward. And we make it all happen as a family. As a third generation family business, our commitment to our community has been the cornerstone of our success. We aren’t just made in the USA, we are made by the USA. And together, we lift you up.

The aerospace sector is experiencing fantastic growth and investment. We manufacture precision parts for some of the best OEM customers in the industry. Join a modern company that makes the critical hardware that helps keep commercial and military planes, helicopters, and rockets in the air. We help people fly safely.

Why join our team?

  • Work for an established 3rd generation family business with a strong Core Purpose and Core Values.
  • Work for a Senior Leadership Team that has established a multi-year growth plan
  • Engage with dynamic professional leadership that vigorously supports innovation.

Job Summary:

Serve as the primary relationship owner for an assigned group of top tier customer accounts with responsibility for retention and growth. Ensure customers derive maximum value from our services. Prepare and manage RFQ and business case proposals and present content to senior leadership. Work closely with customers to identify needs and consult on best practices for solutions. Coach, mentor and train junior account managers and support staff, this position will have direct reports.

Prepare and deliver effective customer presentations, including stakeholders at all levels of the organization. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. Regularly evaluate quality of content, managing external content creation, editorial and strategy resources. Identify new opportunities from within existing accounts, partnering with management to aid in increasing revenue. Ensure a deep enough understanding of customers individual needs to head off potential issues before they become problems.

Responsibilities:

  • Manage multiple accounts; develop positive working relationships with all customer touch points
  • Drive retention, renewals, upsells and customer satisfaction
  • Work closely with other Account Managers and Operations on day-to-day operational processes and implement efficiencies
  • Develop Analytics and work with Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
  • Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
  • Prepare campaign insights reporting, including analysis and research
  • Manage weekly campaign status documents for review
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
  • Develop and adhere to established processes and workflows
  • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

Requirements:

  • 7+ years experience in Customer Success and/or Account Management
  • 7+ years experience in Aerospace or manufacturing environment
  • 5+ years experience in ERP systems, preferably Epicore
  • 5+ years experience working in Supplier Portal Systems
  • 5+ years experience coaching and managing talent
  • Demonstrated knowledge of FAR and DFAR requirements and government transactions
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
  • Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
  • Bachelor’s Degree in appropriate field of study or equivalent work experience, MBA preferred
  • Strong analytical skills
  • Working knowledge and experience with contracts and contract negotiations
  • Demonstrated ability to work independently and remain motivated
  • Working knowledge of computers and Microsoft office suite of services
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
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